PURCHASE POLICY

 

FORMAT REQUIREMENT

*For those with existing file applies


3D file formats supported:  

  • STL  (Recommended)

  • OBJ

  • 3MF

DOMESTIC RETURN & REFUND POLICY

In certain cases of severe defects during printing and within certain limits, a full refund will be issued strictly when the refund request is made within 3 days of the delivery date. A refund request is not valid for items with minor scratches from shipping. However, we do offer free replacement services. For replacement of defective items, do send us an email stating your order number, the defects and attach supporting photos. If, for any reason, you are not satisfied with the purchase, please kindly drop us an E-mail. We will do our best to attend to your queries and accommodate any reasonable feedback.

SHIPPING INFO

***Free delivery available if the order is S$5 or more.
In case an urgent need for your completed printing parts, ordering a delivery service from a third party is considered upon request. However, a charge will be made according to the third party pricing list. 
Otherwise, free delivery will be done within 12 hours once printing is done.
*Note: The third-party delivery fee varies concerning the location chosen.

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