Copying Down

FREQUENTLY ASKED QUESTIONS

 

HOW CAN I PLACE AN ORDER?

1. Send your existing 3D format file to us (Via E-mail/ WhatsApp/ Wechat).

2. The weight of your parts will be calculated by the slicer tool. 

3. A quote will be sent to you based on the product weight.

4. Confirm the deal and pay.

5. Start printing and wait for the delivery


***3D file formats:

 STL (Recommended)

 OBJ

 3MF


For those without 3D printing file:

Click  Here 

ARE THERE ANY CUSTOMER REFERRAL REWARDS?

Yes, for each customer referral, the referer will enjoy the first 10-gram free plan which means you will get free of charge for the first 10 grams of your total model weight while the total model weight must be above 20 grams.

ARE THERE ANY BENEFITS FOR STUDENTS?

We provide support for students by giving a 30% OFF discount to encourage students for their own projects.

ARE THERE ANY BENEFITS FOR FIRST-TIME CUSTOMERS?

Congratulations! From 1st March 2020 onwards, new users will enjoy a $1 order program. This means new users only need to spend $1 to GET your product in hand.

Terms and Conditions Apply

IS THE DELIVERY SERVICE FREE OF CHARGE?

Free delivery available if the order is S$5 or more.
In case an urgent need for your completed printing parts, ordering a delivery service from a third party is considered upon request. However, a charge will be made according to the third party pricing list. 
Otherwise, free delivery will be done within 12 hours once printing is done.
*Note: The third-party delivery fee varies concerning the location chosen.

WHAT CAN I DO IF I FOUND A DEFECT ON THE PRODUCT?

We do offer free replacement services. For replacement of defective items, do send us an email stating your order number, the defects and attach supporting photos. If, for any reason, you are not satisfied with the purchase, please kindly drop us an E-mail. We will do our best to attend to your queries and accommodate any reasonable feedback.

*Please check your product when receiving the parcel and ensure that there is no defect.

Themancraft

Address

57 The Tropica, #04-06, Tampines Ave 1, Singapore 529771

Contact

+65 83006809 / +65 89016905

©2020 by Themancraft. All rights reserved.